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=Issues and Customer Service= | =Issues and Customer Service= | ||
Issues are, first and foremost, <b>[http://www.achaea.com/irex/helpview/help.php?q=INSANE insane]</b>, so they should never be discussed on public [[channels]]. Before you file an issue, ''be sure it's really an issue''. Read [http://www.achaea.com/irex/helpview/help.php?q=ISSUES HELP ISSUES] to be sure, so you don't end up wasting the admins' time. | |||
[[Category:Newbies]][[Category:Edit needed]] | Sometimes, you may need to contact customer support for some reason, though, such as clarification on what ''exactly'' this [[artefact]] does - "Is it chewing [[tabac]] or smoking tabac that the tabac pouch generates?" - or arranging a special wedding with the aid of an administrator. <!-- actual example given by HELP 1.9 --> Such requests should be handled via the ISSUE ME <message> command - yes, that's a literal '''ME''. | ||
At other times, however, you may have a genuine issue with another person, for possible griefing, or perhaps the breaking of the rules of player killing or theft. In such cases, ''you should thoroughly read [http://www.achaea.com/irex/helpview/help.php?q=ICRESOLUTION HELP IC RESOLUTION] before filing an issue''. If you are sure you want to file an issue against this person, you can use ISSUE <adventurer> <message>. The other adventurer will be notified of this and will be able to respond, aiding the administrators in making a ruling. | |||
Please see [http://www.achaea.com/irex/helpview/help.php?q=CUSTOMERSERVICE HELP CUSTOMER SERVICE] for additional important information regarding issues. | |||
[[Category:Newbies]] | |||
[[Category:Edit needed]] | |||