Difference between revisions of "Newbie Guide"

Newbie Guide (view source)

Revision as of 20:53, 30 January 2016

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→‎Issues and Customer Service: rewrite

Madelyne

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 :[http://www.achaea.com/game/helpview/achaea/shopofwonders HELP SHOP OF WONDERS]
-=Issues and Customer Service=
+=Customer Service=
-Issues are, first and foremost, <b>[http://www.achaea.com/irex/helpview/help.php?q=INSANE insane]</b>, so they should never be discussed on public [[channels]]. Before you file an issue, ''be sure it's really an issue''. Read [http://www.achaea.com/irex/helpview/help.php?q=ISSUES HELP ISSUES] to be sure, so you don't end up wasting the admins' time.
+There are many ways to contact '''Customer Support''' in Achaea depending on what you need at the time. The most frequently used are listed below.
-Sometimes, you may need to contact customer support for some reason, though, such as clarification on what ''exactly'' this [[artefact]] does - "Is it chewing [[tabac]] or smoking tabac that the tabac pouch generates?" - or arranging a special wedding with the aid of an administrator. <!-- actual example given by HELP 1.9 --> Such requests should be handled via the ISSUE ME <message> command - yes, that's a literal '''ME''.
+==Issues==
+One way to obtain customer support in Achaea is to file an issue. Issues are, first and foremost, [http://www.achaea.com/irex/helpview/help.php?q=INSANE insane], so avoid discussing them on public [[channels]].
-At other times, however, you may have a genuine issue with another person, for possible griefing, or perhaps the breaking of the rules of player killing or theft. In such cases, ''you should thoroughly read [http://www.achaea.com/irex/helpview/help.php?q=ICRESOLUTION HELP IC RESOLUTION] before filing an issue''. If you are sure you want to file an issue against this person, you can use ISSUE <adventurer> <message>. The other adventurer will be notified of this and will be able to respond, aiding the administrators in making a ruling.
+Think of an issue as a please for help from an administrator who serves as a magistrate, or a judge. Instead of discussing your issue or replying to an issue against you with the other party, give all information to the administrator. Keep in mind that issues are for serious situations.
-Please see [http://www.achaea.com/irex/helpview/help.php?q=CUSTOMERSERVICE HELP CUSTOMER SERVICE] for additional important information regarding issues.
+;Examples of Bad Issues
+*A wall of ice blocked my path when I tried to WALK TO MINIA.
+*Bob killed me.
+Issues are often addressed in the order received. If you do not hear back about your issue right away, it is likely that the administration is dealing with other issues that were filed before yours.
+Before you file an issue, '''''be sure it's really an issue'''''. Read [http://www.achaea.com/game/helpview/achaea/issues HELP ISSUES] to be sure, so you don't end up wasting the admins' time. If there is a way to resolve the reason for the issue via in character, then that typically works best for all involved.
+Sometimes, you may need to contact customer support for some reason, though, such as clarification on what ''exactly'' this [[artefact]] does - "Is it chewing [[tabac]] or smoking tabac that the tabac pouch generates?" - or arranging a special wedding with the aid of an administrator. <!-- actual example given by HELP 1.9 --> Such requests should be handled via the '''''ISSUE ME <message>''''' command - yes, that's a literal ''ME''.
+Other times, you might be the victim of another person's griefing, which comes in many forms. In such cases, '''''you should thoroughly read [http://www.achaea.com/game/helpview/achaea/icresolution HELP IC RESOLUTION] before filing an issue'''''.
+After all this, if you are sure you want to file an issue against this person, then you can use ISSUE <adventurer> <message>. The other adventurer will be notified of this and will be able to respond, aiding the administrators in making a ruling.
+Please see [http://http://www.achaea.com/game/helpview/achaea/customerservice HELP CUSTOMER SERVICE] for additional important information regarding issues.
+==Bugs, Ideas, and Typos==
+There may be times when you want to report an error or typo, or give an idea for something in the game. There is a command for each one of these things, giving you a direct line to the appropriate administrator, as listed here:
+;BUG <description of the bug>
+:Describe your bug in as much detail as possible listing ''when (in GMT)'', ''where (the room location)'', and ''how'' it happened. What did you do just before it happened? The more detail you give, the better the chance of it being repaired.
+:Stick to the facts, and avoid describing your feelings.
+:If possible, submit the bug in the room where it took place.
+:If you've found a way to generate a wealth of gold or experience with very little effort, then it's probably too good to be true and should be reported with the BUG command.
+;TYPO <description of the typo>
+:A typo can be anything from a misspelled word to a misused word or phrase.
+:Report the typo ''where (the room location)'' you saw it, if possible.
+:If the typo is regarding the item or a denizen, please give the THING##### if you can, to help make it faster for the administration to find and correct it.
+:Achaea is a textual realm, which means the administration really does care about fixing what might seem like a minor problem.
+;IDEA <your idea here>
+:Use as many details as possible.
+:The administrators frequently implement player-submitted ideas. They'd love to hear yours!
+:If your idea is for a specific location or denizen, then try to stand at that place when submitting your idea.
+Finally, only report one bug, typo, or idea per use of the commands. [http://www.achaea.com/game/helpview/achaea/bugs HELP BUGS] gives more information to help you report bugs, typos, and ideas via the in-realm commands and stay up-to-date on their status.
 [[Category:Newbies]][[Category:Edit needed]]